Support

Need help?

Registered customers can email us at support@dovetail.team or use the contact form below to open a support ticket. We aim to respond within 4 business hours (Mon–Fri, 09:00–17:00 UK).

Before You Contact Us

Dovetail agents run inside your Microsoft 365 environment, so often issues relate to tenant settings or permissions. Please check:

• You have the correct Microsoft 365 Copilot licences or Pay-as-you-go policies in place.
• Required permissions are granted (Entra ID, Graph scopes).
• Your organisation’s security policies allow the agent to run.

If these look good and you still need help, we’re here to assist!

Security & Privacy

Your data stays in your Microsoft 365 tenant. We don't have access to your data and do not use customer data for model training.

See our Security and Privacy pages for more details.